eLearning Webinars for Library staff
 WebJunction PA offers courses and webinars for ongoing professional development and continuing education credits for library staff. Here is an up to date list of Courses available and webinars.
Communication Skills for Front Line Staff:
Successful communication is treating people civility while you get your message across: the balance between maintaining good workplace relationships and getting the work done. Topics include how to lower negative emotionality, increase positive energyand improve your influence with library users and coworkers. Presentation by Pat Wagner. About Pat Wagner
Handouts and information - view/print before webinar
Link to the Webinar (41 minutes on OPAL) [best viewed with Internet Explorer]
Presentation Outline | Public Library Customer Service: (What Makes It Different from Bookstore Customer Service?)
Creating a Safe Library Workplace" presented by Pat Wagner
Link to the Webinar part 1 (35 minutes on OPAL)
Link to the Webinar part 2 (15 minutes on OPAL)
PowerPoint Slides
Online Programming for All Libraries (OPAL) All OPAL public events webinars, are free of charge and open to everyone.
Archive of previous OPAL Events about libraries and topics
 SirsiDynix Institute
Archive of
previous presentations
 Receive Continuing Education Credit for online workshops or webinars you complete. These and other that are available on the web.
Webinar Evaluation Form fill in this online form results automatically sent to Melissa Rowse
Webinar Evaluation Form print version (PDF) you can mail your information from this. - Use these forms to receive CE credit for online workshops
or webinars you complete.
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